GRIPEDGE AU Shipping & Returns Policy

GRIPEDGE AU Shipping Policy

Delivery & Handling Fees

  • Free shipping on orders within Australia over $249.
  • A flat rate of $16.50 applies to orders under $249.

Dispatch

  • We aim to dispatch all orders within 1–2 business days. Please note this may take longer during peak trade periods.
  • Once your order has been dispatched, tracking details will be emailed to you to monitor delivery progress.

Delivery Times

  • Orders are typically delivered within 2–5 business days to metro areas.
  • Delivery to Western Australia, Northern Territory, and regional or remote locations may take up to 10 business days.

International Shipping

  • At this time, we do not offer international shipping (including New Zealand).
  • We aim to offer shipping to New Zealand soon. In the meantime, please Contact Us and we can direct you to local New Zealand distributors.

GRIPEDGE AU Returns Policy

Change of Mind

We want you to be happy with your purchase! If you've changed your mind, we'll do our best to make the process easy.

Please note that this policy applies only to purchases made on gripedge.com.au. If you purchased from a retailer or reseller in Australia, please contact them directly and adhere to their returns policy.

How to Request a Return

Contact us within 28 days of receiving your order by emailing gripedge@tridon.com.au with your order number and reason for return. Returns will only be assessed if purchased via Gripedge.com.au.

Ensure your goods are in original condition, meaning they must be:

  • Unopened and unused
  • In original packaging, with all tags/tickets intact
  • Accompanied by a copy of your invoice for identification
  • Sent with tracking (we recommend this for your peace of mind)

Send your return to:

GRIPEDGE Returns c/o Tridon Australia
21 Derby Street
Silverwater NSW 2128

All returns must be received by us within 28 days from the delivery date of your order.

Refunds

  • Once your return is received and inspected, we'll notify you if your refund is approved.
  • Approved refunds will be processed to your original payment method within 14 business days.
  • Please allow additional time for your bank or credit card provider to finalise the transaction.
  • If more than 15 business days have passed since your refund approval, please contact us at gripedge@tridon.com.au.

Important Information

  • Initial shipping charges are non-refundable.
  • Exchanges are not available. If you would like a different product, please place a new order once your refund has been processed.

This change of mind return policy is offered in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for faulty, defective or misdescribed goods.

For information about our warranty policy, please refer to our Warranty page.