Copy of AU Warranty Policy

GripEdge AU Warranty Policy

At GRIPEDGE, we stand behind the quality of our tools. All GRIPEDGE products sold in Australia are backed by the Australian Consumer Law (ACL) and GRIPEDGE manufacturer’s warranty.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:

• A replacement or refund if a product has a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if the product fails to be of acceptable quality and the failure does not amount to a major failure

In addition to your ACL rights, GRIPEDGE provides a warranty against defects in materials or workmanship under normal use.

This warranty does not cover:

• Normal wear and tear
• Misuse, neglect, or accidental damage
• Products that have been modified or used outside their intended purpose

Making a Warranty Claim

For products purchased through a retailer or reseller in Australia, please contact them directly to begin the warranty assessment process.

For purchases made on Gripedge.com.au,
please fill out the form below. Once submitted, we will assess your claim and let you know the next steps. This may include returning the product to us for inspection. Please note that you are responsible for freight costs associated with sending the goods back to us.

If your claim is approved, we will arrange a repair, replacement, or refund depending on the nature of the issue.

Customer Details

• Order no*:
• Name*:
• Address*:
• Phone number*:
• Email address used for purchase*:

Claim Details

• Claim Images*:
• Product SKU/Part number*:
• Description of the issue*:

*Mandatory fields

If you’re unsure whether your issue is covered under warranty, please reach out to us at gripedge@tridon.com.au and our team will be happy to assist.